Privacy Policy
Last Updated: October 15, 2026
Table of contents
1. Introduction
LinkUp ("we", "us", "our") operates the LinkUp platform (the "Platform"), a marketplace connecting customers with independent service providers in Switzerland.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform, in compliance with the Swiss Federal Act on Data Protection (FADP/revDSG) and the EU General Data Protection Regulation (GDPR).
Data Controller:
RAWR Productions Ferreira Francisco (Sole proprietorship)
Bühlstrasse 5, 8933 Maschwanden, Switzerland
UID: CHE-397.371.542
Email: privacy@trylinkup.ch
Language: This Policy is drafted in English. Translations into German, French or Italian are provided for information; in the event of any discrepancy, the English version prevails. Your rights under the FADP and the GDPR are not affected by this.
2. Information We Collect
2.1 Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone number, password | Account creation, authentication |
| Profile Information | Address, profile photo, bio | Service matching, profile display |
| Payment Information | Billing address (card details handled by Stripe) | Payment processing |
| Job/Request Data | Service descriptions, location, budget, photos | Matching customers with providers |
| Communications | Messages, support tickets | Platform messaging, support |
| Provider Business Info | Business name, services offered, certifications | Profile display, verification |
Important: LinkUp does not store your credit card details. All payment card data is processed directly by Stripe, our payment processor.
2.2 Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, OS, device ID | Security, platform optimization |
| Usage Data | Pages viewed, features used, time spent | Platform improvement |
| Location Data | IP-based location, user-provided location | Service area matching |
| Analytics Data | Aggregated usage patterns | Platform improvement |
2.3 Information from Third Parties
| Source | Data Type | Purpose |
|---|---|---|
| Stripe | Payment confirmation (no card details) | Transaction records |
| Authentication Providers | Email verification status | Account security |
3. How We Use Your Information
We use your information to:
| Purpose | Legal Basis (GDPR Art. 6) |
|---|---|
| Provide and operate the Platform | Contract performance |
| Match customers with service providers | Contract performance |
| Process payments via Stripe | Contract performance |
| Send transactional notifications (job updates, messages) | Contract performance |
| Respond to support requests | Contract performance |
| Send marketing communications (with consent) | Consent |
| Improve platform features and user experience | Legitimate interest |
| Prevent fraud and ensure security | Legitimate interest |
| Comply with legal obligations | Legal obligation |
5. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | While account is active | Service provision |
| Deleted account data (profile, login details, messages and attachments, reviews, consent records) | Erased immediately when you delete your account. There is no recovery period and deletion cannot be undone. Records we must keep by law are listed in the rows below | You asked for erasure |
| Requests you post (title, description, location, budget) | Requests that no one has paid to unlock and that you never confirmed (guest drafts) are deleted after 30 days. Every other request that is still open after 30 days is marked expired and the record is kept, including the text you wrote. We have not yet set an end date for expired requests. If you delete your account, your open requests are cancelled and the record is kept | Providers who paid credits for a lead or sent an offer need the record |
| Offers you send or receive | Kept. Offers are not removed when an account is deleted. We have not yet set an end date | Linked to payment and credit records we must keep |
| Chat messages and attachments | Kept while your account exists. Deleted, with their attachments, when either person in the conversation deletes their account. There is no automatic deletion by age | Service provision and dispute handling |
| Transaction records | Up to 10 years | Swiss tax/accounting law |
| Support tickets | 3 years | Dispute resolution |
| Analytics data | Aggregated indefinitely | Platform improvement |
6. Your Rights (GDPR & Swiss DPA)
You have the right to:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Obtain a copy of your personal data | Email privacy@trylinkup.ch |
| Rectification | Correct inaccurate data | Account settings or email |
| Erasure ("Right to be Forgotten") | Delete your data (with exceptions) | Account settings or email |
| Data Portability | Receive your data in a portable format | Email privacy@trylinkup.ch |
| Restriction | Limit how we process your data | Email privacy@trylinkup.ch |
| Object | Object to processing based on legitimate interest | Email privacy@trylinkup.ch |
| Withdraw Consent | Withdraw consent for marketing | Unsubscribe link or settings |
Response Time: We will respond to requests within 30 days.
Swiss DPA Specifics: Swiss residents have equivalent rights under the revised Federal Act on Data Protection (revDSG/FADP).
8. International Data Transfers
Your data may be processed outside Switzerland/EEA by our service providers. We ensure adequate protection through:
| Mechanism | Description |
|---|---|
| Adequacy Decisions | Transfers to countries with adequate protection |
| Standard Contractual Clauses (SCCs) | EU-approved transfer mechanisms |
| Supplementary Measures | Additional technical/organizational safeguards |
Primary Locations: Switzerland, EU, USA (with appropriate safeguards)
Named US transfer: where an AI feature summarises, prefills or translates for you, the text you wrote into a request, message or review is sent to OpenAI in the USA for that purpose. If you would rather this did not happen, do not use those features and contact privacy@trylinkup.ch.
9. Data Security
We implement appropriate technical and organizational measures:
| Measure | Implementation |
|---|---|
| Encryption in Transit | TLS 1.3 for all connections |
| Encryption at Rest | AES-256 for stored data |
| Access Controls | Role-based access, MFA for admin |
| Regular Audits | Security reviews and penetration testing |
| Incident Response | Documented breach procedures |
10. Children's Privacy
LinkUp is intended for users aged 18 and older. We do not knowingly collect data from individuals under 18. If we discover we have collected data from a minor, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will:
Continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
Data Protection Inquiries:
Email: privacy@trylinkup.ch
Supervisory Authority (Switzerland):
Federal Data Protection and Information Commissioner (FDPIC/EDÖB)
Feldeggweg 1, 3003 Bern, Switzerland
https://www.edoeb.admin.ch