How can we help?
Our support team is here to assist you. Find answers to common questions or get in touch with us directly.
Open a ticket
Sign in and open a ticket to keep the whole conversation, and our answer, in one place you can come back to.
Go to ticketsEmail us
No account needed. Send us your question and include the link to your request or job if you have one.
support@trylinkup.chOpen a support ticket
Tickets are tracked and answered in the app, so you can follow the conversation without digging through your inbox.
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Frequently asked questions
How do I post a job?
Click on "Post a request" in the navigation, fill out the details about your project, and submit. Providers will send you offers.
How does the credit system work?
Providers purchase credit packs or subscriptions. Each lead unlock costs credits based on the job value. Used credits are deducted from your balance.
How do I get paid as a provider?
Customer payments run through Stripe and are paid out to your connected Stripe account. Connect your account from the payouts page in your dashboard, and check the status of each payment there.
How do I get verified?
Go to your provider dashboard and click on "Verification". You can submit identity documents or insurance information for verification.
What if there's a dispute?
If there's an issue with a job, you can file a dispute from the job detail page. Our admin team reviews every dispute that is filed.
How do reviews work?
Customers can leave reviews after a job is completed. Reviews include a 1-5 star rating and optional comment, which appear on your provider profile.
Still need help?
Email us and include the link to your request or job if you have one. Payment and privacy questions are best sent with your account email, so we can find your account.
Contact support