Terms of service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the LinkUp platform ("Platform"), operated by RAWR Productions Ferreira Francisco ("LinkUp", "we", "us", "our").

By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. Definitions

Term	Definition
Platform	The LinkUp website, mobile applications, and related services
User	Any person who creates an account on the Platform
Customer	A User who posts service requests and hires providers
Provider	An independent contractor who offers services through the Platform
Job/Request	A service request posted by a Customer
Offer	A proposal submitted by a Provider in response to a Job
Credits	Virtual currency used by Providers to access leads

3. Eligibility and Account Requirements

3.1 Age Requirement

You must be at least 18 years old to use the Platform.

3.2 Account Accuracy

You agree to:

Provide accurate and complete information

Keep your account information updated

Maintain the security of your password

Accept responsibility for all activity under your account

3.3 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts may result in termination.

3.4 Business Accounts

Providers may register as individuals or businesses. Business accounts must provide accurate business registration information where required.

4. Platform Description

4.1 Marketplace Model

LinkUp is a neutral marketplace that:

Allows Customers to post service requests

Allows Providers to browse and respond to requests

Facilitates communication between Customers and Providers

Processes payments securely via Stripe

4.2 What LinkUp Does NOT Do

LinkUp does not:

Employ, supervise, or direct Providers

Guarantee the quality, safety, or legality of services

Vet or verify all claims made by Users

Provide insurance or warranty for services

Set prices for Providers (Providers set their own prices)

Assign jobs to Providers (Providers choose which jobs to respond to)

5. Customer Terms

5.1 Posting Requests

Customers may post service requests ("Jobs") by:

Describing the service needed

Specifying the location

Indicating budget range (optional)

Providing relevant details and photos

5.2 Receiving and Accepting Offers

Providers may send offers in response to your Job

You may communicate with Providers via the Platform

You choose which offer to accept (if any)

Accepting an offer creates a direct agreement between you and the Provider

5.3 Payments

All payments are processed securely via Stripe:

Payment Timing: Payment is collected when you accept an offer

Price and Card Processing Fee: You pay the agreed price plus a card processing fee. The fee passes on the cost of processing your card payment, as charged by our payment provider. It is shown in full, in CHF, before you pay, and it is not a LinkUp commission (see section 8.2)

Payment Release: Payment is released to the Provider after you confirm that the Job is complete, or after it is confirmed automatically as described below

Currency: All transactions are in Swiss Francs (CHF)

Automatic confirmation. If the Provider marks the Job complete and you neither confirm nor open a dispute within 14 calendar days, we will confirm on your behalf and release the payment to the Provider. We send you reminders before that date. The 14 days run from the day the Provider marks the Job complete. Automatic confirmation does not run while a dispute or a refund is open for the Job. It is not a statement that the work was done to your satisfaction, and it does not affect any right you have against the Provider under Swiss law.

LinkUp does not store your credit card details. Card information is handled directly by Stripe.

5.4 Cancellations

You, or the Provider you hired, may cancel a Job until the Provider marks it complete. Once the Provider has marked the Job complete it can no longer be cancelled

If you had already paid, that payment is refunded to you in full (the agreed price and the card processing fee) — see section 8.3

After the Provider marks the Job complete, your route is a dispute (see section 11): open one before you confirm the Job and before it is confirmed automatically (see section 5.3)

Cancelling does not settle what you may owe the Provider for work already done. That is a matter between you and the Provider, and we ask you to agree it with them before cancelling

Disputes: If something goes wrong, contact support and we'll help coordinate next steps

5.5 Reviews

After a job is completed, you may leave a review for the Provider. Reviews must be:

Honest and based on your actual experience

Free from harassment, discrimination, or false claims

Relevant to the service provided

6. Provider Terms

6.1 Independent Contractor Status

CRITICAL LEGAL NOTICE:

Providers are independent contractors, not employees of LinkUp.

As an independent contractor, you:

Control your own schedule and working hours

Set your own prices and terms

Choose which jobs to respond to (no obligation to accept any lead)

Provide your own tools, equipment, and materials

Are responsible for your own taxes and insurance

May work with other platforms or clients simultaneously

LinkUp does not:

Require you to accept any job

Penalize you for declining or ignoring leads

Set your working hours or schedule

Supervise how you perform services

Provide training or equipment

6.2 Credit System

Providers use credits to access and respond to leads

Credits are purchased or included in subscription plans

Credit usage does not guarantee you will win the job

Unused credits do not expire unless your account is terminated

6.3 Subscriptions

Provider subscription tiers may include:

Monthly credit allocations

Enhanced profile visibility

Additional features

Subscription terms are detailed at the time of purchase.

6.4 Offers and Communication

You may browse available jobs in your service area

You may submit offers to jobs you're interested in

Communication with Customers should be professional

You are never obligated to submit an offer or accept work

6.5 Payments to Providers

Payment is released after the Customer confirms that the Job is complete, or automatically as described next

If the Customer does not respond, the Job is confirmed automatically 14 calendar days after you mark it complete and the payment is released then, unless a dispute or a refund is open. The Customer is sent reminders before that date

LinkUp deducts its platform commission from your payout (see section 8.2)

Payments are made to your connected Stripe account

You are responsible for providing accurate payment information

You are responsible for your own tax reporting and compliance

6.6 No Employment Relationship

Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and LinkUp. You acknowledge that you are engaged in your own independent business.

7. Prohibited Conduct

All Users agree NOT to:

Category	Prohibited Actions
Fraud	False information, fake reviews, identity misrepresentation
Harassment	Abusive language, threats, stalking, discrimination
Spam	Unsolicited messages, promotional abuse
Circumvention	Taking transactions off-platform to avoid fees
Illegal Activity	Services or conduct that violate applicable law
Manipulation	Fake accounts, review manipulation, system abuse
Data Misuse	Harvesting user data, unauthorized access

Violations may result in account suspension or termination.

8. Payments and Fees

8.1 Payment Processing

All payments are processed by Stripe. By using payment features, you agree to Stripe's terms of service.

8.2 Platform Fees

Platform commission: LinkUp retains a platform commission of 5% of the agreed job price. The commission is deducted from the payout to the provider; customers pay only the agreed price plus the card processing fee shown at checkout.

Card processing fee: this fee passes on the cost of processing a card payment, as charged by our payment provider. It is added to the agreed price, shown in full before you pay, and is not a LinkUp commission.

Provider Fees: As specified in subscription/credit pricing

8.3 Refunds

There is no separate refund policy document. These are the rules:

When a refund is issued: if you have paid for a Job and it is cancelled, that payment is refunded. You or the Provider may cancel until the Provider marks the Job complete (see section 5.4); after that the Job can no longer be cancelled and your route is a dispute (see section 11).

How much: the full amount you paid for the Job, that is the agreed price and the card processing fee. Refunds are made to the payment method you used.

After release: once the Job has been confirmed complete, by you or automatically, and the payment has been released to the Provider, LinkUp can no longer reverse it. Contact support and we will help coordinate with the Provider, but the outcome is then a matter between you and them.

While a dispute is open: we do not release the payment to the Provider until the dispute is resolved (see section 11), and automatic confirmation does not run.

Timing: Stripe returns the money to your original payment method. How long it then takes to appear on your statement is set by your bank, not by LinkUp.

Credits: this section covers Job payments. Credits bought by Providers are not refunded on request; if a credit purchase was charged in error, contact support.

Nothing in this section limits rights you have under mandatory Swiss law.

8.4 Taxes

Users are responsible for their own tax obligations. LinkUp may be required to report certain transactions to tax authorities.

9. Content and Intellectual Property

9.1 User Content

You retain ownership of content you post (photos, descriptions, reviews). By posting, you grant LinkUp a non-exclusive, worldwide license to display and use this content on the Platform.

9.2 Acceptable Use

User content must not:

Infringe intellectual property rights

Contain illegal, harmful, or offensive material

Include personal information of others without consent

9.3 Content Moderation

LinkUp may remove content that violates these Terms or applicable law. We are not obligated to monitor all content.

9.4 DMCA / Takedown

If you believe content infringes your copyright, contact: legal@trylinkup.ch

10. Liability and Disclaimers

10.1 Platform "As Is"

The Platform is provided "as is" without warranties of any kind, express or implied.

10.2 No Guarantee of Service Quality

LinkUp does not guarantee:

The quality, safety, or legality of services offered by Providers

That Providers are licensed, insured, or qualified

The accuracy of information provided by Users

That the Platform will be error-free or uninterrupted

10.3 Limitation of Liability

To the maximum extent permitted by law, LinkUp's liability is limited to the amount you paid to LinkUp in the 12 months preceding the claim.

LinkUp is not liable for:

Actions or omissions of Providers or Customers

Disputes between Users

Indirect, incidental, or consequential damages

Lost profits or data

10.4 Provider Insurance

Providers are strongly encouraged to maintain appropriate business liability insurance. LinkUp does not provide insurance coverage for services performed.

10.5 Indemnification

You agree to indemnify LinkUp against claims arising from:

Your use of the Platform

Your violation of these Terms

Your violation of any law or third-party rights

Services you provide or receive through the Platform

11. Dispute Resolution

11.1 Between Users

If a dispute arises between a Customer and Provider:

Attempt to resolve directly through Platform messaging

Contact LinkUp support for assistance

We may facilitate communication but are not obligated to resolve disputes

While a dispute is open, the automatic confirmation described in section 5.3 does not run.

11.2 Against LinkUp

For disputes with LinkUp:

Contact support to attempt resolution

If unresolved, mediation may be attempted

Legal proceedings must be brought in Swiss courts

11.3 Governing Law and Jurisdiction

These Terms are governed by Swiss law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

12. Account Termination

12.1 By You

You may delete your account at any time through account settings. Deletion takes effect immediately and cannot be undone: there is no recovery period. Records we must keep by law, such as payment records, are kept as described in our Privacy Policy.

12.2 By LinkUp

We may suspend or terminate accounts that:

Violate these Terms

Engage in fraudulent or illegal activity

Harm other Users or the Platform

Remain inactive for extended periods

12.3 Effect of Termination

Upon termination:

Access to the Platform is revoked

Pending payments may be processed or refunded as appropriate

Data is retained as described in our Privacy Policy

Certain provisions of these Terms survive termination

13. Changes to Terms

We may modify these Terms at any time. We will:

Post updated Terms on this page

Update the "Last Updated" date

Provide 30 days' notice for material changes

Continued use after changes constitutes acceptance. If you disagree, stop using the Platform.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LinkUp.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 No Waiver

Failure to enforce any right does not waive that right.

14.4 Assignment

You may not assign your rights under these Terms. LinkUp may assign its rights to a successor.

14.5 Language

These Terms are drafted in English. We may provide translations into German, French or Italian for your convenience. In the event of any discrepancy between the English version and a translation, the English version prevails. This does not affect any mandatory rights you have under Swiss law.

15. Contact Us

General Inquiries:

Email: support@trylinkup.ch

Legal Matters:

Email: legal@trylinkup.ch

Operator:

RAWR Productions Ferreira Francisco (Sole proprietorship)

Trading as: RAWR Productions

Bühlstrasse 5, 8933 Maschwanden, Switzerland

UID: CHE-397.371.542

Commercial register: Commercial Register of the Canton of Zurich

Important Notice